Remote clinical operations in behavioral health were stood up under emergency conditions. Workarounds became workflows. Workflows became policy by default. Four years later, most organizations are running distributed clinical operations […]
Electronic Health Record
62 posts
Behavioral health organizations ran a four-year distributed operations experiment without a control group, a measurement framework, or an exit plan. The telehealth expansion that began in 2020 became permanent infrastructure […]
You know the one. The intake form that looks almost identical to two others in the dropdown, except one feeds the authorization workflow and the other feeds nothing. You learned […]
Every behavioral health EHR accumulates templates the way a basement accumulates boxes. Each one was created for a reason. A new program launched, a payer changed requirements, a clinician built […]
Someone in leadership just made a commitment. Maybe it was during a payer meeting. Maybe it came out of a board presentation on value-based readiness. Either way, the message landed […]
As of January 1, 2026, virtual direct supervision is permanent Medicare telehealth policy. A supervising practitioner connected via real-time audio/video now satisfies the direct supervision requirement for most services, not […]