You know the intake form that looks almost identical to two others in the dropdown. You know which one feeds the authorization workflow and which one feeds nothing. You know […]
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The procurement requests are already stacking up. New analytics platform. New patient engagement tool. New reporting module. Each one bundled with a business case, a demo, and a timeline that […]
Remote clinical operations in behavioral health were stood up under emergency conditions. Workarounds became workflows. Workflows became policy by default. Four years later, most organizations are running distributed clinical operations […]
Behavioral health organizations ran a four-year distributed operations experiment without a control group, a measurement framework, or an exit plan. The telehealth expansion that began in 2020 became permanent infrastructure […]
You know the one. The intake form that looks almost identical to two others in the dropdown, except one feeds the authorization workflow and the other feeds nothing. You learned […]
Every behavioral health EHR accumulates templates the way a basement accumulates boxes. Each one was created for a reason. A new program launched, a payer changed requirements, a clinician built […]